Shipping policy
Effective Date: October 11, 2026
At Nectar House, every piece is handled with care and consideration — from archive to arrival. This policy outlines how we process, package, and deliver your order.
Processing Time
Orders are processed within 3–5 business days, unless otherwise noted on the product page.
Each item is individually reviewed, securely packaged, and prepared for shipment with discretion and attention to detail.
You’ll receive a confirmation email with tracking once your order has been shipped.
Where We Ship
We ship within the United States and internationally to most countries.
United States Shipping
Watches, jewelry, collectibles, cards, books, magazines and other small items
- Free Standard shipping on orders of $250 or more in this category
- Standard: $20 on orders under $250 (est. 3–7 business days)
- Express: $40 (est. 1–3 business days)
Larger items — paintings, framed art and prints, antiques and décor, tribal and ethnographic art, and select oversized pieces
- Standard: $20 (est. 3–7 business days)
- Express: $40 (est. 1–3 business days)
Orders over $500 may require a signature at delivery.
International Shipping
International rates are calculated at checkout by DHL Express, FedEx International Connect Plus, and DHL eCommerce, based on your address and the package’s size and weight.
Duties & taxes: International orders may be subject to import duties, taxes, and customs fees set by the destination country. These are not included in the item price or shipping cost, are the buyer’s responsibility, and are collected by the carrier or customs on delivery. Please check your country’s import rules before ordering.
Mixed Orders
If your cart contains both small items and larger items, shipping is calculated separately for each group and added together at checkout. The $250 free-shipping threshold applies to the small-items subtotal only. For example, a $400 watch with a framed print ships for $0 + $20 = $20.
Packaging & Presentation
All items are packed using materials selected to minimize handling stress and protect the integrity of the piece.
We prioritize simplicity and discretion, ensuring your package arrives securely and with minimal branding.
Fragile and collectible items are shipped in protective, fit-to-form materials
Packaging may vary slightly based on item type and value
Shipment Documentation (High-Value Orders)
For select rare or high-value pieces, we may include:
A certificate of authenticity, issued by Nectar House
A pre-shipment photograph verifying condition
A collector note or edition certificate, if applicable
Any available provenance documentation
- A digitally redeemable collectible
These inclusions are made at our discretion or by prior arrangement.
Delivery Issues
Once your order is in transit, we are not responsible for delays or lost packages caused by shipping carriers.
If your package is marked as “delivered” but cannot be located:
Confirm with household members, building managers, or neighbors
Contact the carrier directly using your tracking number
If unresolved, email us at christian@nectarhouse.xyz — we’ll assist as best we can
Questions
Reach out to christian@nectarhouse.xyz for any shipping or handling inquiries.